⛈️ Storms are expected this afternoon and evening. We encourage residents to be prepared and to familiarize themselves with Batavia's power outage restoration process and safety guidelines before severe weather arrives.
💡 Prepare Before the Storm
• Charge phones, battery packs, and other essential devices
• Keep flashlights and fresh batteries readily available
• Have a NOAA weather radio or another way to receive emergency information
• Check backup battery systems for sump pumps
• Consider a UPS (battery backup) for internet equipment and sensitive electronics
• Keep food and water on hand that doesn't require refrigeration
• Know how to operate the emergency release on your garage door in case you lose power
• Make sure you have a house key or another way to access your home if electronic locks, garage door openers, or access systems are unavailable
⚠️ Generator Safety: Protect Your Family and First Responders
• NEVER use a generator indoors, in a garage, or near windows and doors. Generators produce deadly carbon monoxide.
• Use extension cords plugged directly into the generator to power appliances and devices.
• NEVER connect a generator directly to your home's electrical panel. Backfeeding electricity onto utility lines can seriously injure or kill utility crews and emergency responders.
• Follow all manufacturer safety instructions and operate generators outdoors in a well-ventilated area.
⚡ If the Power Goes Out
📞 Call 630-454-BULB (2852) to report the outage. Social media is not monitored for outage reports.
⚠️ During an Outage
• Never approach a downed power line or anything it may be touching
• Watch for damaged trees and hanging branches that could fall unexpectedly
• Keep refrigerator and freezer doors closed as much as possible
• Minimize opening exterior doors to help keep your home cool
• If your garage door won't open, use the emergency release and open it manually
⚡ How Restoration Happens
When severe weather causes outages, Batavia Electric crews work as quickly and safely as possible to restore service. For the safety of our employees, bucket trucks cannot be used until sustained winds drop below 30 mph.
Restoration begins with damage assessments and repairs happening simultaneously whenever possible. Crews prioritize repairs in the following order:
🔹 Main feeder lines serving neighborhoods
🔹 Critical facilities such as water treatment, police, and fire services
🔹 Multi-unit housing and outages affecting large numbers of customers
🔹 Individual homes and businesses
📢 Alert Batavia (CodeRED) notifications are issued only for widespread and extended power outages. For smaller or isolated outages, updates may be shared through City social media channels and our website. Sign up for alerts at https://accountportal.onsolve.net/bataviaalerts.
🏠 After an Outage
• If neighbors have power but you do not, call 630-454-BULB
• Never enter a flooded basement until power has been disconnected
• If your electric service equipment is damaged, contact a qualified electrician. Batavia Electric cannot restore service until required repairs and inspections are completed.
• If trees are tangled in power lines, Batavia Electric crews will clear the wires before the property owner removes the tree
⚡ Some Batavia residents receive electric service from ComEd. If you are a ComEd customer, please report outages directly to ComEd.
📖 For more information about outage response, restoration priorities, preparedness tips, and safety information, visit our Power Outage FAQ page:
https://www.bataviail.gov/o/pw/page/power-outages-faqs
Thank you for your patience and understanding as our crews work to safely restore power after storms and other emergency events.